Frequently Asked Questions
Everything you need to know about our premium engineered wood products and services.
What exactly is engineered wood?
Engineered wood is a sustainable alternative to solid timber, created by bonding layers of real wood veneers with high-quality adhesives. This construction provides superior structural stability and resistance to warping or moisture compared to traditional solid wood.
How do you handle shipping for large furniture items?
We use specialized white-glove delivery partners for our large items. Orders are typically processed within 2-3 business days, and delivery times range from 5-10 business days depending on your location. You will receive a tracking link and a scheduled delivery window.
Are your wood products sustainably sourced?
Yes, sustainability is at our core. All our raw materials are sourced from FSC-certified forests, ensuring that the wood used in your home comes from responsibly managed environments that provide environmental, social, and economic benefits.
What is your return policy for home decor?
We offer a 30-day return policy for most items in their original condition. Please note that custom-built or modified furniture pieces are final sale. Return shipping costs may apply unless the item arrived damaged or defective.
How should I maintain and clean my engineered wood furniture?
To keep your pieces looking new, wipe them with a soft, dry microfiber cloth. Avoid using harsh chemicals or excessive water. For spills, blot immediately with a damp cloth and dry the surface right away.
Do you offer a warranty on your products?
We stand by our craftsmanship. All our structural furniture pieces come with a 2-year limited warranty covering manufacturing defects and structural failures under normal residential use.